Shipping & Returns

Order Processing

• Orders are processed within 1–2 business days after payment is received.
• Orders are shipped Monday through Friday (excluding public holidays).
• Once your order has been dispatched, you will receive tracking information via email where applicable.

United Kingdom & Northern Ireland Shipping

Republic of Ireland Shipping

France Shipping

Germany Shipping

Netherlands Shipping

Customs, Duties & Taxes

For orders shipped outside the United Kingdom, customs duties, VAT, import taxes, and handling fees may apply depending on the destination country's regulations. These charges are the responsibility of the customer unless otherwise stated.

Tracking Information

All tracked shipping services include tracking details, which will be emailed to you once your order has been dispatched.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to:

• Customs processing
• Weather conditions
• Carrier disruptions
• Peak seasonal demand
• Public holidays

Regulate Health cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Incorrect Shipping Details

Please ensure your shipping information is accurate before completing your purchase. Orders returned due to incorrect addresses may incur additional shipping charges before reshipment.

Lost or Damaged Parcels

If your order arrives damaged or has not arrived within the expected delivery timeframe, please contact us within 7 days of the expected delivery date at: support@regulatehealth.co.uk.

We will work with the carrier to investigate and resolve the issue as quickly as possible.

1. Returns

We hope you are delighted with your purchase from Regulate Health. If you are not completely satisfied, you may return eligible products in accordance with the terms below.

To request a return under our Returns Policy, you must notify us within 7 days of receiving your order by emailing returns@regulatehealth.co.uk.

Once your return request has been approved, you must return the goods within 14 days of receiving your Return Merchandise Authorisation (RMA).

To be eligible for a return, products must:

• Be unopened and unused.
• Be returned in their original packaging.
• Be in a resaleable condition.
• Be free from damage not caused during delivery.

For health, hygiene and safety reasons, we cannot accept returns of products that have been opened, used or tampered with unless they are faulty.

This Returns Policy is provided in addition to, and does not affect, your statutory rights under applicable consumer protection legislation.

2. How to Return an Item

Before returning any item, please contact us at returns@regulatehealth.co.uk to request a Return Merchandise Authorisation (RMA) number.

To help us process your request as quickly as possible, please include the following information in your email:

• Full name
• Order number
• Email address used to place the order
• Reason for the return

If your item is damaged, faulty or incorrect, please also include photographs of the product and packaging where possible.

Once your return has been authorised, securely package the item in its original packaging and send it to:

Unless the product is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.

We strongly recommend using a tracked delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

3. Refunds

Once we receive your returned item, we will inspect it and notify you by email of the outcome.

If your return is approved:

• Refunds will be issued using your original payment method.
• We aim to process refunds within 5 working days of receiving your return.
• Depending on your payment provider, funds may take up to 10 business days to appear in your account.

Where you are entitled to exercise your statutory right to cancel, we will also refund the standard delivery charge paid with your order. Any additional charges for upgraded or express delivery are non-refundable.

Unless the goods are faulty or we have made an error with your order, you will be responsible for the cost of returning the goods.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong product, please contact us within 48 hours of delivery by emailing returns@regulatehealth.co.uk.

To help us resolve the issue as quickly as possible, please include:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging where possible.

Depending on the circumstances, we will offer a replacement, exchange or full refund in accordance with your statutory rights.

5. Items That Cannot Be Returned

For health, hygiene and safety reasons, we cannot accept returns of:

• Opened or used food supplements.
• Products where the seal has been broken or the packaging has been tampered with.
• Products that are not returned in their original condition.
• Products that have been damaged through misuse, improper storage or accidental damage after delivery.

This does not affect your statutory rights where products are faulty, damaged or not as described.

6. Consumer Rights

Nothing in this Returns & Refunds Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other applicable consumer protection legislation.

7. Contact Us

If you have any questions about this Returns & Refunds Policy or wish to arrange a return, please contact us: