Legal

Privacy Policy

Last updated: 25 June 2026

1. Introduction

Welcome to Regulate Health.

Regulate Health (“Regulate", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:

  • Visit our website.
  • Purchase products from us.
  • Create an account.
  • Subscribe to recurring orders.
  • Contact our customer support team.
  • Subscribe to our newsletter or marketing communications.
  • Participate in promotions, surveys or competitions.
  • Interact with us through social media or online advertising.

By using our website or purchasing our products, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. Who We Are

Regulate Health is a trading name of Formee Nutrition Ltd. For the purposes of UK data protection law, Formee Nutrition Ltd is the Data Controller. This means we are responsible for deciding how and why your personal information is collected, used and protected. If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, you can contact us using the details provided at the end of this Privacy Policy.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide

When placing an order, creating an account or contacting us, you may provide information including:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order history
  • Account login details
  • Information you provide when contacting our customer support team
  • Information you choose to provide when leaving reviews or completing surveys

Payment Information

Payments are processed securely through our payment providers. We do not store your full debit or credit card details on our systems. Payment providers process your payment information in accordance with their own privacy policies.

Automatically Collected Information

When you visit our website, we may automatically collect technical information including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referral source
  • Approximate location
  • Cookie identifiers
  • Website usage data

This information helps us understand how visitors use our website and improve the customer experience.

Marketing Information

Where you have provided consent, we may collect information relating to:

  • Newsletter subscriptions
  • Marketing preferences
  • Competition entries
  • Responses to promotional campaigns
  • Interaction with marketing emails

You may withdraw your consent to receive marketing communications at any time.

4. Legal Basis for Processing Your Personal Information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on how you interact with us, we rely on one or more of the following legal bases:

Performance of a Contract

We process your personal information where it is necessary to fulfil our contractual obligations to you, including:

  • Processing and delivering your orders.
  • Managing subscription orders.
  • Processing payments.
  • Providing customer support.
  • Processing returns and refunds.
  • Managing your customer account.

Legal Obligation

We may process your personal information where necessary to comply with legal or regulatory obligations, including:

  • Accounting and tax requirements.
  • Fraud prevention.
  • Product safety obligations.
  • Responding to lawful requests from regulators or law enforcement agencies.

Legitimate Interests

We may process your personal information where it is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms. Examples include:

  • Improving our website and customer experience.
  • Analysing website usage and purchasing trends.
  • Preventing fraud and maintaining website security.
  • Responding to customer enquiries.
  • Improving our products and services.
  • Operating and managing our business effectively.

Consent

In certain circumstances, we rely on your consent, including:

  • Sending marketing communications where required by law.
  • Using non-essential cookies and similar technologies.
  • Collecting certain analytics or advertising information.

Where we rely on your consent, you may withdraw it at any time.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, understand how our website is used and help us provide relevant content and advertising.

Cookies are small text files stored on your device when you visit our website.

We use cookies to:

  • Ensure our website functions correctly.
  • Remember your preferences.
  • Improve website performance.
  • Analyse website traffic.
  • Measure the effectiveness of our marketing activities.
  • Personalise your browsing experience.

Some cookies are essential for the operation of our website, while others are optional and will only be used where you have provided your consent.

Further information about the cookies we use can be found in our Cookie Policy.

6. How We Share Your Information

We only share your personal information where necessary to operate our business, fulfil your orders or where required by law.

We may share your personal information with carefully selected third parties, including:

  • Shopify, which provides and hosts our online store and facilitates the processing of customer accounts and orders.
  • Secure payment providers, who process payments made through our website.
  • Delivery partners, including Royal Mail, DPD and UPS, to deliver your orders and provide shipment tracking where applicable.
  • Professional advisers, including accountants, legal advisers and insurers, where necessary for the operation of our business.
  • Government authorities, regulators or law enforcement agencies where we are required to do so by law.

All third parties who process personal information on our behalf are required to protect your information appropriately and only process it for the purposes for which it has been shared. We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

7. International Transfers

Some of the third-party service providers we use may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include recognised adequacy regulations or other approved transfer mechanisms where required.

8. How Long We Keep Your Information

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting obligations. The length of time we retain information depends on the type of information collected and the reason it was collected. When personal information is no longer required, we will securely delete or anonymise it in accordance with our data retention practices.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. These measures may include:

  • Secure encrypted connections.
  • Password-protected systems.
  • Restricted access to personal information.
  • Secure payment processing through trusted payment providers.
  • Regular monitoring of our systems and security procedures.

While we take reasonable steps to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. For this reason, we cannot guarantee the absolute security of information transmitted through our website.

10. Your Privacy Rights

Under UK data protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to:

  • Request access to the personal information we hold about you.
  • Request that inaccurate or incomplete personal information is corrected.
  • Request that your personal information is deleted where there is no lawful reason for us to continue processing it.
  • Request that we restrict the processing of your personal information in certain circumstances.
  • Object to the processing of your personal information where we rely on our legitimate interests.
  • Request a copy of your personal information in a portable format where applicable.
  • Withdraw your consent at any time where we rely on your consent to process your personal information.

We will respond to requests relating to your personal information in accordance with applicable data protection laws. If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would, however, appreciate the opportunity to address your concerns before you contact the ICO.

11. Children's Privacy

Our website and products are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete that information as soon as practicable.

12. Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any websites you visit before providing your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our services or applicable laws.

Any updates will be published on this page and the "Last Updated" date at the beginning of this Privacy Policy will be amended accordingly.

Where required by law, we will notify you of material changes by appropriate means.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights or would like to contact us about how we handle your personal information, you can contact us using the details below.

Regulate Health
A trading name of Formee Nutrition Ltd

Registered Office:
60 Tottenham Court Road
Office 982
London
W1T 2EW

Email: support@regulatehealth.co.uk

We aim to respond to all privacy-related enquiries as promptly as reasonably possible.